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In this episode, Shailu Verma, CEO and Co-founder of Mila Health, explores how healthcare AI is moving beyond patient engagement and conversational tools toward AI agents that execute care coordination workflows. He explains that many critical tasks across the patient journey remain manual, creating an opportunity for AI to improve access, engagement, operational efficiency, and outcomes.
Shailu emphasizes that scaling AI requires more than another point solution. AI must integrate seamlessly into existing clinical technology, remain configurable and governable, deliver consistent responses, and bring humans into the loop when needed. He sees LLMs becoming increasingly commoditized, making the last mile of execution, governance, and workflow integration critical differentiators.
Shailu urges healthcare leaders to start with measurable problems where AI can demonstrate real ROI. His message is clear: move AI from conversation to execution, automate manual coordination, and focus on getting meaningful work done. Take a listen.
About Our Guest
Shailu Verma is the Chief Executive Officer and Co-founder of Mila Health Inc. He has a track record of building businesses in healthcare and technology. He was the Chief Product Officer of United Health Group's Strategy and Innovation group, where he developed early versions of patient conversational agents to enhance care plan adherence. He led mylevel2.com, where these innovations drove consistent improvement in patient outcomes and reduced medical loss ratio. Prior to UHG, Shailu led product at Amazon Web Services' computer vision, databases, and storage services, where he launched 30+ services reaching millions of customers. Shailu was also President and Co-Founder of Lanworth, which pioneered the use of big data, including real-time satellite forecasting, across financial, commodity, bio-fuel, and natural resources markets, before its acquisition by Thomson Reuters in 2011.
About the Hosts
Rohit Mahajan is an entrepreneur and a leader in the information technology and software industry. His focus lies in the field of artificial intelligence and digital transformation. He has also written a book on Quantum Care, A Deep Dive into AI for Health Delivery and Research that has been published and has been trending #1 in several categories on Amazon.
Rohit is skilled in business and IT strategy, M&A, Sales & Marketing and Global Delivery. He holds a bachelor’s degree in Electronics and Communications Engineering, is a Wharton School Fellow and a graduate from the Harvard Business School.
Rohit is the CEO of Damo, Managing Partner and CEO of BigRio, the President at Citadel Discovery, Advisor at CarTwin, Managing Partner at C2R Tech, and Founder at BetterLungs. He has completed executive education programs in AI in Business and Healthcare from MIT Sloan, MIT CSAIL and Harvard School of Public Health. He has completed the Global Healthcare Leaders Program from Harvard Medical School.
Ritu M. Uberoy is a healthcare AI strategist, technology executive, educator, and author dedicated to advancing the responsible adoption of Artificial Intelligence across healthcare delivery, digital health, and life sciences. With more than twenty-five years of leadership experience spanning the United States and India, she is recognized for helping healthcare organizations move beyond experimentation to achieve scalable clinical, operational, and business transformation through AI.
She leads AI innovation initiatives, including the AI Center of Excellence at BigRio, where she works with health systems, healthcare technology companies, and life sciences organizations to operationalize Generative and Agentic AI solutions responsibly. Her work focuses on aligning AI innovation with clinical workflows, governance frameworks, workforce readiness, and patient trust—ensuring technology augments human judgment in high-consequence healthcare environments.
Ritu is the co-author of Generative AI: Unlocking the Next Chapter in Healthcare, a practical guide for healthcare executives navigating enterprise AI adoption. She also hosts The Big Unlock podcast, engaging global healthcare leaders on AI transformation and digital innovation. An active educator and speaker, she conducts executive workshops and participates in global forums like HIMSS, ViVE, Women in Tech, AI-Powered Women, RAISE, and more, shaping the future of AI-driven healthcare. Ritu holds advanced degrees in Computer Science and completed specialized AI programs at Harvard and MIT.
About the Legend
Paddy was the co-author of Healthcare Digital Transformation – How Consumerism, Technology and Pandemic are Accelerating the Future (Taylor & Francis, Aug 2020), along with Edward W. Marx. Paddy was also the author of the best-selling book The Big Unlock – Harnessing Data and Growing Digital Health Businesses in a Value-based Care Era (Archway Publishing, 2017). He was the host of the highly subscribed The Big Unlock podcast on digital transformation in healthcare featuring C-level executives from the healthcare and technology sectors. He was widely published and had a by-lined column in CIO Magazine and other respected industry publications.